For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact firstname.lastname@example.org from your registered email address.
Free checks typically take 6-8 weeks to arrive and FedEx checks ($65 fee) take 7-14 days to arrive. If it's already been 8 weeks since you requested your paper check or 15 days since you requested your FedEx check then please email email@example.com . Be sure to include your player nickname, email registered to your poker account, type of check you requested and any other relevant details.
Ethereum deposits can vary in duration depending on the time required for the crypto wallet to send the transaction, the waiting time for the transaction to be introduced into the Ethereum network, and the time necessary to accumulate 7 confirmations. This can take as little as 10 minutes and as long as a few hours. We recommend checking your wallet to see if the transaction is listed as pending or sent. If the status is sent, your Ethereum still hasn’t left your wallet. When it is listed as ‘sent’ you can then look the status on the amount of confirmed transactions on the Ethereum network by visiting here. Paste the receiver address (the address from the poker client) into the search box. It will display if the transaction is in process and how many confirmations the transaction has. If you see your transaction reflected but there are still not 6 confirmations, then please wait until there are and the money should then be reflected in your account. If you still need help, please use our contact form to get in touch with customer service.
If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to firstname.lastname@example.org that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.
Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. If it’s been longer than 8 hours, please send an email to email@example.com with these details: Sender’s Name: Receiver’s Name: Control Number: Amount: Player Nickname: Registered email:
Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review. If it’s been more than 20 minutes please send an email to firstname.lastname@example.org and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the recipient's table name rather than user name for the transfer to be approved. If you’re waiting to receive a transfer, keep in mind that for privacy and security reasons, only the sender can ask for information about a Player To Player transfer. Kindly ask the sender to contact us and we will gladly look into this further.