Welcome. How can we help you?
10 Most Frequently Asked Questions
We usually offer reload bonuses before a tournament series or Venom Tournament. Please check our Promotions page to see what’s available right now, link here.
Once you reload your account using a reload promo code, you can view and redeem it from the Rewards section at the top of the client:
- Go to ‘Rewards’
- Then click ‘Bonuses’
These bonuses are typically paid out in increments of $5 for every 120 Award Points you rack up playing real money poker.
For example: With a 50% reload bonus, if you deposit $100 into your account, you’ll get a $50 bonus. And every time you earn 120 Award Points, you can swap out $5 in bonus for real cash.
ACR:
You can view all our current promotions by visiting this page.
BCP:
You can view all our current promotions by visiting this page.
True Poker:
You can view all our current promotions by visiting this page.
Ya Poker:
You can view all our current promotions by visiting this page.
Poker King:
You can view all our current promotions by visiting this page.
- Click on the MY ACCOUNT button on the bottom right of the lobby.
- Then click on DEPOSIT. All your deposit options will then load.
Please remember that deposit options vary based on country along with how long you’ve been playing with us.
You can choose any of the options that are displayed.
Y
ou can do this right from the poker client.
- Log in to your poker account
- Click on the ‘My Account’ page on the bottom right
- Then click on ‘Withdrawal’
- Then ‘Account’
- Then ‘History’
- Click on the ‘Pending Withdrawal’
- Finally, click ‘Cancel’.
That’s it, your payout request has been cancelled and the money has been credited back to your poker balance.
- Log in to your poker account
- Click ‘Deposit’
- Go to ‘My Account’
- Click ‘My History’
- And finally ‘Withdrawals’
Once you’re there use the filters to refine your search for the timeframe you’re looking for.
First, here is an example of a failed or non-completed Bitcoin deposit:
You will have already been given the Bitcoin address when you made the deposit at Americas Cardroom. This is where you are sending the funds to.
- Go here.
- Click on the magnifying glass and paste the Bitcoin address.
- Click the BTC Address, not BCH Bitcoin Cash
- As you can see, there are zero transactions for the address you inputted. This means one of two things.
1. You requested the address from Americas Cardroom by hitting deposit but never sent the funds.
2. There could be something wrong with the process, like you used the wrong address. Please check with your wallet if this is the case
Now, here’s an example of a successful Bitcoin deposit:
- Again, go to here.
- Click on the magnifying glass and paste the Bitcoin address.
- Click the BTC Address, not BCH Bitcoin Cash
- You can see there was one transaction and the address it was sent to. Scroll down to Transactions. You will see that this transaction has one confirmation.
This means one miner from the blockchain has confirmed this transaction to be real. Note you will need up to seven confirmations before the money is in your poker account. The process usually takes 15 to 50 minutes. - Note if you see there are seven confirmation and the money is not in your account, contact Customer Service.
- If you want to double check the amount you sent, click here on the Bitcoin amount and it will show it in dollars.
Finally, for a Bitcoin withdrawal, you will have received the address from your wallet.
- Go here.
- Click on the magnifying glass and paste the Bitcoin address.
- Click the BTC Address, not BCH Bitcoin Cash.
- You will see the number of transactions and confirmations.
- Note there is a 24-hour minimum for the Bitcoin to be sent to your wallet.
We offer a First Deposit Bonus for new players. Please check our Promotions page to see the offer available right now.
Once you make your first deposit (no promo code required), you can view and redeem it under Rewards and then click Bonuses.
- Just remember, these bonuses are typically paid out in increments of $1 for every 27.5 Award Points you rack up playing real money poker.
- You have 60 days to play the First Deposit Bonus through, and you must release it before the 60 days are over to earn your bonus.
If you have trouble downloading our software, try using a different browser such as Google Chrome. If you already use Google Chrome, please delete your cookies, clear your cache, and attempt the download again.
Please use our contact form or email Customer Support if these steps don’t resolve your issue.
Don’t worry if you can’t remember your password. It’s easy to reset.
- Launch the poker client and click Forgot on the Log In screen.
- When the dialogue box appears, enter the email address that’s linked to your poker account.
- Make sure you click on the box beside I’m not a robot. You’ll need to complete the quick captcha test to prove you’re human.
- When you’re done, click submit.
- Next, check your email and open the message we just sent you.
- Then click on the link to reset your password. If you don’t see our email, check your spam or junk folder.
- When the reset password window appears, enter your new password. Keep in mind that your password must meet our length and character requirements. Don’t forget to reenter your password to confirm you typed it as intended.
- Finally, click submit and your password will be reset.
If you don’t receive our password reset email please contact us by emailing Customer Support.
To access your financial history follow these steps:
- Click the red ‘My Account’ button in the lobby.
- Next click on the ‘Financial History’ tab.
- Your financial history will appear in a new window.
You can apply various filters to find exactly what you’re looking for.
Our program makes sure every player is of legal age and also gives you the option to self-exclude for a time period from our tables, sportsbook or casino.