Crypto Step by Step Guides
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How do I deposit using Bitcoin or another cryptocurrency?
Here are the steps to deposit using Bitcoin or another cryptocurrency: Go to the poker client and click “Deposit’’ on the bottom right. To deposit with Bitcoin, click on the ‘‘Bitcoin’’ button. Enter the amount you want to deposit in USD, taking the minimum and maximum amounts into consideration. Also, enter the promo code if you have one. You will receive a warning to check with your wallet that your funds are originating with Bitcoin and not Bitcoin Cash. If the currencies don’t match, it will lead to a permanent loss of funds. Next click ‘‘Get Address’’, which is a unique Bitcoin address that can only be used one time. If you use this address a second time for a deposit, you could lose the funds. When you click ‘‘Get Address’’ you will see the amount in Bitcoin you are sending. Scan the QR Code or copy and paste the address into your wallet. Once you send the funds, it usually takes 15-45 minutes. If you want to choose a crypto other than Bitcoin, click on ‘‘Deposit’’ from the poker client, then ‘‘Cryptos” and search for the crypto of your choice. The rest of the instructions above are the same.
How long do cryptos withdrawals take?
Under normal circumstances, payouts are processed within 1 hour after they are requested. However, all payouts are subject to review and may take up to 15 business days to process.
What are the fees for cryptos withdrawals?
There aren’t any fees on our end to withdraw using Bitcoin. It really is the cheapest way to withdraw funds from your poker account.
I sent the incorrect amount of crypto and it’s more than $10. What should I do?
You should wait patiently for your transaction to be processed. For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction.
I sent the incorrect amount of crypto, but it’s less than $10. What should I do?
If you sent the incorrect amount of Bitcoin or any other crypto, then please contact support@winningpokernetwork.com from your registered email address.
Why is my crypto deposit taking so long?
For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact support@winningpokernetwork.com from your registered email address.
How long do crypto deposits take?
Crypto deposits are quick but need to have at least 7 confirmations before we can credit your account. Transaction times vary depending on your choice of cryptocurrency wallet.
How do I make a cryptocurrency withdrawal?
Click the My Account button located on the bottom right hand side of the lobby. Then click on the withdraw button and choose cryptos when the option appears. On the next screen you'll be able to browse all our available cryptocurrency options, including Bitcoin, Litecoin, Ether, Dash, and dozens of others. Just click on your preferred crypto or, if you can't find what you're looking for, enter it in the search box. After choosing your cryptocurrency, enter the amount you wish to withdraw. Keep in mind that there are minimum and maximum withdrawal amounts. Also, you must first rake at least 10% of your previous deposit before cashing out. Next enter your withdrawal address, which you can obtain from your cryptocurrency wallet. If everything looks correct click the green verify withdraw button. After a few seconds, you should see a message that your request was sent. The average cryptocurrency withdrawal is under an hour, though in some rare cases for larger withdrawals, it may take 24 to 72 hours for review.
I accidently sent my crypto deposit to a different address. What can I do?
If you deposited to a different address but used the same coin, please contact support@winningpokernetwork.com with how much you sent and what address you used. Our team can make a one-time exception and apply your deposit. However, if you sent a different coin, there’s nothing we can do on our end.
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