How do I cancel my withdrawal?

2021-08-09T19:40:51+00:00Categories: How to Cancel a Withdrawal|Tags: , , |

Looking to cancel your withdrawal?  No problem, you can do this right from the poker client.  After you log in to your poker account, click on the ‘My Account’ page on the bottom right.  Then click on withdrawal, then account, then history.  Click on the pending withdrawal and click cancel.  That’s it, your payout request has been cancelled and the money has been credited back to your poker balance.  Good luck at the tables.

How do I check the status of a Bitcoin deposit or withdrawal?

2021-08-09T19:43:04+00:00Categories: Withdrawal General Information|Tags: , , |

Below are the steps to check on the status of a Bitcoin deposit or withdrawal. First, here is an example of a failed or non-completed Bitcoin deposit: You will have already been given the Bitcoin address when you made the deposit at Americas Cardroom. This is where you are sending the funds to. Go to . Click on the magnifying glass and paste the Bitcoin address. Make sure to click the BTC Address, not BCH Bitcoin Cash. As you can see, there are zero transactions for the address you inputted. This means one of two things. You requested the address from Americas Cardroom by hitting deposit but never sent the funds. There could be something wrong with the process, like you used the wrong address. Please check with your wallet if this is the case. Now, here’s an example of a successful Bitcoin deposit: Again, go to Click on the magnifying glass and paste the Bitcoin address. Click the BTC Address, not BCH Bitcoin Cash You can see there was one transaction and the address it was sent to. Scroll down to Transactions. You will see that this transaction has one confirmation. This means one miner from the blockchain has confirmed this transaction to be real. Note you will need up to seven confirmations before the money is in your poker account. The process usually takes 15 to 50 minutes. Note if you see there are seven confirmation and the money is not in your account, contact Customer Service. If you want to double check the amount you sent, click here on the Bitcoin amount and it will show it in dollars. Finally, for a Bitcoin withdrawal, you will have received the address from your wallet. Go to Click on the magnifying glass and paste the Bitcoin address. Click the BTC Address, not BCH Bitcoin Cash. You will see the number of transactions and confirmations. Note there is a 24-hour minimum for the Bitcoin to be sent to your wallet.

I haven’t received the check I requested. What should I do?

2021-08-05T18:50:08+00:00Categories: Withdraw Issues|Tags: , |

Free checks typically take 6-8 weeks to arrive and FedEx checks ($65 fee) take 7-14 days to arrive.  If it's already been 8 weeks since you requested your paper check or 15 days since you requested your FedEx check then please email . Be sure to include your player nickname, email registered to your poker account, type of check you requested and any other relevant details.

What should I do if I can’t cash my check?

2021-08-05T18:49:36+00:00Categories: Withdraw Issues|Tags: , , , |

If you're having trouble cashing your check, we can return the funds to your account.  But first we'll need a letter from your bank explaining why you can't cash the check, or you'll need to send us a picture of the check with the word voided written across the front.  You can email either of these items for our attention at . After sending us the above items, our team will need 72 business hours to process your request.

How do I request a paper check or bank draft?

2021-08-06T20:05:23+00:00Categories: How to Withdraw|Tags: , , |

First, click My Account at the bottom right of the client. Then, click the Withdraw button. Select the Paper Check option. Enter the amount you want to withdraw. Remember the minimum is $100 and the maximum is $3,000. Always make sure to confirm the home address listed. You can receive a free check every 30 days. If you want this option, click under the “Pay the Fees With” and select Free. The check will then be sent by regular mail. If you select Cash under “Pay the Fees With”, the check will be sent by FedEx and you will pay a $65 fee. Select which option you want and click Confirm. Then click Withdraw. Once complete, you will see a message saying Your Request Was Sent.

How do I make a cryptocurrency withdrawal?

2021-08-06T20:05:32+00:00Categories: How to Withdraw|Tags: , , |

First click the My Account button located on the bottom right hand side of the lobby. Then click on the withdraw button and choose cryptos when the option appears. On the next screen you'll be able to browse all our available cryptocurrency options, including Bitcoin, Litecoin, Ether, Dash, and dozens of others.  Just click on your preferred crypto or, if you can't find what you're looking for, enter it in the search box. After choosing your cryptocurrency, enter the amount you wish to withdraw, but keep in mind that there are minimum and maximum withdrawal amounts. Also, you must first rake at least 10% of your previous deposit before cashing out. Next enter your withdrawal address, which you can obtain from your cryptocurrency wallet. If everything looks correct click the green verify withdraw button.  After a few seconds, you should see a message that your request was sent. Remember that it will take 24 to 72 hours for your request to be completed, as all withdrawals must be manually approved by our team.

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