How do I report a bot?

2022-02-14T20:06:23+00:00Categories: Security|Tags: , |

If you have concerns about a specific player, please complete our Security Form and our team will investigate. Please note that it generally takes between 24 to 72 hours to get a resolution after we open a case, but our investigation may be extended in some circumstances.

How do I report bots?

2021-12-23T18:49:24+00:00Categories: Security|Tags: , , |

Just provide us with these details and we’ll investigate, email support at support@winningpokernetwork.com: Your email: Nickname of suspicious player: Reason for your concern (suspected bot/collusion/game misconduct/other): Hand number: Any other comments that could help our investigation:

How do I report suspicious activity?

2021-12-23T18:58:43+00:00Categories: Security|Tags: , |

The integrity of the game is our top priority. While our security team does monitor our tables around the clock, we also count on our community to keep our site safe. You can report the suspicious activity by visiting here. When completing the form, be sure to include as much information as possible. We'll then forward it to our security team.

Can I use a VPN to play poker?

2021-12-23T19:03:58+00:00Categories: Security|Tags: |

We highly advise you not to use a VPN on our site. If you do choose to use a VPN it will limit our ability to protect your account. If you decide to ignore our advice and wish to use a VPN to play on our site, you'll need to email support at support@winningpokernetwork.com to let them know. In your email, you must state that you understand the risks associated with using a VPN and you must agree that WPN will not be responsible whatsoever for any account breaches under any circumstances.

Why do you use CAPTCHAs?

2021-12-23T19:15:11+00:00Categories: Captcha|Tags: |

We use CAPTCHAs to verify that our players are human, which helps ensure our site is safe and our games are fair. CAPTCHAs are just one of several methods we use to keep bots off our site.

I failed the Captcha Test, what’s next?

2021-12-23T19:21:08+00:00Categories: Captcha|Tags: , |

Captcha tests are done randomly to keep our tables safe and bot free. We understand that sometimes, due to different circumstances, our players can fail the test. If you failed or were not able to complete the test, an alert will reach our security department. They will review your account to make sure everything is fine and you will be contacted via email if they require any information.

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