You can find our Security and Integrity policies here.
If you have concerns about a specific player, please complete our Security Form and our team will investigate. Please note that it generally takes between 24 to 72 hours to get a resolution after we open a case, but our investigation may be extended in some circumstances.
Just provide us with these details and we’ll investigate, email support at email@example.com: Your email: Nickname of suspicious player: Reason for your concern (suspected bot/collusion/game misconduct/other): Hand number: Any other comments that could help our investigation:
The integrity of the game is our top priority. While our security team does monitor our tables around the clock, we also count on our community to keep our site safe. You can report the suspicious activity by visiting here. When completing the form, be sure to include as much information as possible. We'll then forward it to our security team.
We highly advise you not to use a VPN on our site. If you do choose to use a VPN it will limit our ability to protect your account. If you decide to ignore our advice and wish to use a VPN to play on our site, you'll need to email support at firstname.lastname@example.org to let them know. In your email, you must state that you understand the risks associated with using a VPN and you must agree that WPN will not be responsible whatsoever for any account breaches under any circumstances.
We’re very sorry to hear about this incident. We are suspending your account as a security measure while we conduct our proper investigation. Are you willing to give us information to help us solve this issue more quickly and easily? Yes Thank you. Please provide the following information: A) When was the last time you accessed your account? B) What was the balance of your account the last time you accessed it? C) Do you use VPNs or Proxy connections to access our site? D) Have you used public hot spots to access your Poker account? E) Have you received any suspicious emails recently? F) Does anyone else at your location have access to your computer? G) What games do you normally play at Americas Cardroom? After player provides info We appreciate you filling out this information. The security and integrity of our site is of upmost importance to us. Once we’ve reviewed the details provided and your account information, we will contact you with the details. Please note that investigations typically take around 24 hours to be completed. We appreciate your patience regarding this matter. No No problem. However, the information we are requesting is key and will help us determine, among other things; a timeline for the incident, if funds were compromised and a possible cause. We will still investigate this issue, but please be aware that without the information, the process could take more than the traditional 24-hour period. We will contact you soon with our findings.
We use CAPTCHAs to verify that our players are human, which helps ensure our site is safe and our games are fair. CAPTCHAs are just one of several methods we use to keep bots off our site.
Captcha tests are done randomly to keep our tables safe and bot free. We understand that sometimes, due to different circumstances, our players can fail the test. If you failed or were not able to complete the test, an alert will reach our security department. They will review your account to make sure everything is fine and you will be contacted via email if they require any information.