We’d be happy to allow you access to our Poker section again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban and now want to change it, please contact Customer Support.
If you wish to close your account, please email Customer Support from the registered email address we have on file. When you send your request, please add your username and let us know if you want a temporary or permanent closure. Requests for temporary account closures should also let us know how long you want your account closed for. Keep in mind that permanent account closures are final. You won’t be able to reopen your account or create a new account under any circumstance after your account is closed permanently.
If you are logged into your account, your username will be displayed at the top of the poker client. You can also find your personal information by logging into your account and clicking on the red ‘My Account’ button, which is located at the bottom right corner of the screen.
Unfortunately, you cannot change your nickname. Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can’t change who you are when playing in a live poker game, we generally do not let our players alter their identity online. There are some exceptions to this rule. We will change a nickname if it is offensive. Also, if you’ve used your real name as your nickname, you can change it by sending an email to Customer Support. In addition, we only allow one account per player. You are not permitted
If you can’t log into your account, here are a few things to try: Make sure your email address, which is your login ID, is written in lowercase letters. Note: The Poker King brand uses username rather than email address. Uncheck the Remember Password and Auto Login options on the login screen before entering your email address and password. Enter your login and password in a word document before pasting it directly into the poker client. This will eliminate the possibility of input errors. If you are still having difficulties, you can reset your password by clicking on the
To update your account either email Customer Support or use our contact form. When writing, please include your player nickname and the email address associated with your account.
From the lobby click the green ‘My Account’ button Click on ‘Deposit’ Next click on ‘Certifications’’
