If you are logged into your account, your username will be displayed at the top of the poker client. You can also find your personal information by logging into your account and clicking on the red 'My Account' button, which is located at the bottom right corner of the screen.
Unfortunately, you cannot change your nickname. Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can't change who you are when playing in a live poker game, we generally do not let our players alter their identity online. There are some exceptions to this rule. We will change a nickname if it is offensive. Also, if you've used your real name as your nickname, you can change it by sending an email to Customer Support. In addition, we only allow one account per player. You are not permitted to close your account and create a new one. If we locate more than one account, we will proceed to close all additional accounts that were created.
When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
If you can’t log into your account, here are a few things to try: Make sure your email address, which is your login ID, is written in lowercase letters. Note: The Poker King brand uses username rather than email address. Uncheck the Remember Password and Auto Login options on the login screen before entering your email address and password. Enter your login and password in a word document before pasting it directly into the poker client. This will eliminate the possibility of input errors. If you are still having difficulties, you can reset your password by clicking on the ‘forgot password’ link. You should then receive an email our from team, then click on the link to launch the password reset form. Choose a new password that’s at least 8 characters and includes uppercase and lowercase letters, and has a minimum of one number and special character. Once your password is reset, you should be able to log in. If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.
How can I update my account information if I receive an error that my information is already being used on another account?
To update your account either email Customer Support or use our contact form. When writing, please include your player nickname and the email address associated with your account.
It's easy to check your account certification status. From the lobby click the red 'Deposit' button Next click on 'My Requests' On this screen you'll be able to see whether your documents are pending, rejected, or approved.