Why is my account suspended?
If your account is suspended and you don't know why, please contact Customer Support. They will let you know the reason for the suspension and what you can do to remove it.
How do I access my financial history?
To access your financial history follow these steps: Click the red 'My Account' button in the lobby. Next click on the 'Financial History' tab. Your financial history will appear in a new window. You can apply various filters to find exactly what you're looking for.
How do I change my account currency?
Unfortunately, you cannot change the currency of your account. Our poker client uses US Dollars, as all our cash games and tournaments operate in that currency.
How can I see how much rake I’ve generated in the poker client?
Unfortunately, you can’t view how much rake you’ve generated directly in the poker client. However, our support can provide this information. Just contact Customer Support with your rake generation request. Be sure to include your nickname, registered email, and timeframe for rake generation.
How do I unsubscribe from your email list?
If you want to stop receiving emails from us, simply contact us at Customer Support, provide your username and request to be removed from our list.
Where can I find my balance?
'Log in' to the Poker Client Click on the red ‘My Account’ button on the bottom right of the screen.
Our program makes sure every player is of legal age and also gives you the option to self-exclude for a time period from our tables, sportsbook or casino.