If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us. Please email firstname.lastname@example.org from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.
For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact email@example.com from your registered email address.
For security, new accounts cannot send or receive money via P2P transfer for the first 24 hours after they are created.
Yes! If you are receiving your first deposit from a friend or contact, you are eligible to receive our Welcome Bonus. In this case, make sure you contact support to let them know so they can activate your bonus. Our Welcome Package gives you a 100% First Deposit Bonus up to $2,000.
On average, player-to-player transfers take 10 minutes. On some occasions, player-to-player transfers can take upwards of 2 hours if there is a high volume of transfers being requested.
P2P limits may vary from account to account. You can see your current limits in the P2P Transfer Tab in your account. You can request a limit increase on your Player to Player Transfer: Go to the poker client Click on My Account Then click P2P Transfers Finally go to the Limit Request Tab
Person to Person deposits are generally processed within 8 hours. Please note it might take longer (up to 72 business hours) depending on the processing office’s business hours and the number of transactions they need to process.
These are the minimum and maximum deposit amounts for Person to Person deposits: Minimum Single Deposit: $50 Maximum Single Deposit: $500