Why is my Ethereum deposit taking so long?

2021-08-05T17:20:52+00:00Categories: Deposit Issues|Tags: , |

Ethereum deposits can vary in duration depending on the time required for the crypto wallet to send the transaction, the waiting time for the transaction to be introduced into the Ethereum network, and the time necessary to accumulate 7 confirmations. This can take as little as 10 minutes and as long as a few hours. We recommend checking your wallet to see if the transaction is listed as pending or sent. If the status is sent, your Ethereum still hasn’t left your wallet. When it is listed as ‘sent’ you can then look the status on the amount of confirmed transactions on the Ethereum network by visiting https://etherscan.io/ Paste the receiver address (the address from the poker client) into the search box.  It will display if the transaction is in process and how many confirmations the transaction has. If you see your transaction reflected but there are still not 6 confirmations, then please wait until there are and the money should then be reflected in your account. If you still need help, please use our contact form to get in touch with customer service.

My eWallet deposit wasn’t credited to my poker balance? Where are my funds?

2021-08-05T17:20:19+00:00Categories: Deposit Issues|Tags: , |

If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes a screenshot of the transaction within your eWallet.  Also include your player nickname and the WPN site you play on.  Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.

What should I do if I receive a rejected message when depositing?

2021-08-05T17:13:01+00:00Categories: Deposit Issues|Tags: , , |

If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions.  You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything looks good on their end, but your credit card deposit is still being declined then use the Live Chat option to contact an agent. We'll gladly help you complete your deposit or guide you through using another method.

Why hasn’t my Player to Player transfer arrived?

2021-08-05T17:12:37+00:00Categories: Deposit Issues|Tags: , |

Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review.  If it’s been more than 20 minutes please send an email to support@winningpokernetwork.com and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the recipient's table name rather than user name for the transfer to be approved. If you’re waiting to receive a transfer, keep in mind that for privacy and security reasons, only the sender can ask for information about a Player To Player transfer.  Kindly ask the sender to contact us and we will gladly look into this further.

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