Frequently Asked Questions

Deposit Issues

What should I do if I sent the wrong amount using Moneygram?

Person to Person deposits made for an incorrect amount are usually rejected, but if the deposit was made in the past 48 hours, we can still resubmit the transaction with the new amount. If it has been less than 48 hours, please email us at support@winningpokernetwork.com with a picture of the receipt showing the sender’s name, receiver’s name and the control number. Be sure to write to us from your registered email address. If you sent your funds more than 48 hours ago, you’ll need to cancel the deposit request and process a new deposit for the correct amount.

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May 26, 2022

I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do?

Crypto Deposit Confirmation and Processing The system will process your crypto deposit as soon as it has been confirmed. For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s current demand. If you have the crypto address used for the deposit, you can visit Blockchair.com to check the number of miner confirmations for your transaction. Our system requires seven confirmations before processing a crypto transaction. Please keep in mind that the time it takes for miners to confirm your transaction may vary due to network conditions

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May 25, 2022

Why hasn’t my eWallet deposit been credited to my poker account?

If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us.  Please email support@winningpokernetwork.com from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.

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May 25, 2022

Why is my crypto deposit taking so long?

For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact support@winningpokernetwork.com from your registered email address.

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May 25, 2022

My eWallet deposit wasn’t credited to my poker balance? Where are my funds?

If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.

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August 5, 2021