Frequently Asked Questions

Casino

Slots Bonus Mechanics (777 Slots)

To learn how the bonuses work for a particular slot machine, just click the “i” icon located in the bar where you place your bets. The game client will display the information you are looking for.

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How do I change the settings on 777 Slots?

To change your settings for 777 Slots, first launch the game client and click the play button to visit the slots. Next, you can adjust various settings by following these instructions: Use the gear symbol to adjust the sound options for most games. Press the + and – symbols to update the bet amount per spin. Click the play icon to change the auto-play options. Use the full screen and mute icons found in the corner of the screen while playing most games to alter these settings.

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Can I reopen my Casino access?

We’d be happy to allow you access to our Casinos again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban and now want to change it, please contact Customer Support.

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Can I self-exclude myself from your Casino?

Yes, you can. Please contact Customer Support and let them know if you want to temporarily or permanently disable your casino access. Please note that if you choose to permanently disable your casino access, there is no way to reverse the process. This is due to our Responsible Gaming policies.

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How does the Casino Rebate work?

We offer 10% Cash Back on casino losses. It is paid only upon player request and is valid only for our Classic CASINO (blue CASINO tab) and not for our 777 Slots Ride Along Casino or our Live Dealer Blackjack Casino. Here are the requirements: Over $200 in losses to qualify. Requests should be sent on Mondays for losses that occurred from the previous week. Players may only make one request per week. To request your 10% Casino Rebate on losses, simply email support@winningpokernetwork.com with your player nickname. Please allow up to 24 hours for the rebate to be

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How do casino tournaments work?

To participate in a casino tournament, follow these steps: Open the poker client and click on the Casino Select the Tournaments option from the left menu. Upon entering a casino tournament, your entry ticket ensures a specific number of spins or hands, as well as a starting chip balance ranging from 1,000 to 5,000 chips. Your objective in the tournament is to utilize all of your spins or hands to achieve the highest score or chip count, which will be displayed on the leaderboard. Please be aware that you must use all your spins or hands before the end

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How can I fix issues with my casino balance?

To resolve your issue, we recommend transferring the funds back to your balance, which you can do by clicking on the $ symbol. Try visiting the same game you were playing and see if the funds are still available.  Then click on the $ symbol on the menu to withdraw funds from the casino.  The money should return to your balance. If these steps don’t work, then kindly contact Customer Support.

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