Frequently Asked Questions

How long does it take to receive a paper check?

The free check option can take up to 6-8 weeks to arrive and you are limited to one free check every 30 days. For faster service, we can send your check by courier, which takes 7-15 business days and costs $65.

How long do Crypto withdrawals take?

Under normal circumstances, payouts are processed within 1 hour after they are requested. However, all payouts are subject to review and may take up to 15 business days to process.

Can I withdraw funds from a P2P transfer?

You must wait 72 hours after the transfer and generate at least 10% rake revenue of the amount of the transfer before cashing out. Once the 10% has cleared, you may request a payout.

How can I cancel a withdrawal?

You can do this right from the poker client. Log in to your poker account Click My Account at the top right of the client. Then click on ‘Withdrawal’ Then ‘Account’ Then ‘History’ Click on the ‘Pending Withdrawal’ Finally, click ‘Cancel’. Please remember that if your payout status is listed as ‘processing,’ it won’t be […]

How do I see my withdrawal history?

Log in to your poker account Click ‘My Account’ Go to ‘Account’ Click ‘My History’ Once you’re there, use the filters to refine your search for the timeframe you’re looking for.