There are lots of reasons why you may not see the withdrawal option you are looking for. For security reasons, we can’t disclose them here. Please remember that if you already have a pending withdrawal, you’ll need to wait until that’s processed before you can request another one. If you require further assistance please contact firstname.lastname@example.org from your registered email address.
If your account is suspended and you don't know why, please contact Customer Support. They will let you know the reason for the suspension and what you can do to remove it.