Frequently Asked Questions

What should I do if I can’t cash my check?

If you’re having trouble cashing your check, we can return the funds to your account.  But first we’ll need a letter from your bank explaining why you can’t cash the check, or you’ll need to send us a picture of the check with the word voided written across the front.  You can email either of […]

What should I do if I receive a rejected message when depositing?

If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions.  You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything […]