Don't worry if you can't remember your password. It's easy to reset. Launch the poker client and click Forgot on the Log In screen. When the dialogue box appears, enter the email address that's linked to your poker account. Make sure you click on the box beside I'm not a robot. You'll need to complete the quick captcha test to prove you're human. When you're done, click submit. Next, check your email and open the message we just sent you. Then click on the link to reset your password. If you don't see our email, check your spam or junk folder. When the reset password window appears, enter your new password. Keep in mind that your password must meet our length and character requirements. Don't forget to reenter your password to confirm you typed it as intended. Finally, click submit and your password will be reset. If you don't receive our password reset email please contact us by emailing Customer Support.
When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
If you can’t log into your account, here are a few things to try: Make sure your email address, which is your login ID, is written in lowercase letters. Note: The Poker King brand uses username rather than email address. Uncheck the Remember Password and Auto Login options on the login screen before entering your email address and password. Enter your login and password in a word document before pasting it directly into the poker client. This will eliminate the possibility of input errors. If you are still having difficulties, you can reset your password by clicking on the ‘forgot password’ link. You should then receive an email our from team, then click on the link to launch the password reset form. Choose a new password that’s at least 8 characters and includes uppercase and lowercase letters, and has a minimum of one number and special character. Once your password is reset, you should be able to log in. If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.