I sent the incorrect amount of crypto, but it’s less than $10. What should I do?
If you sent the incorrect amount of Bitcoin or any other crypto, then please contact support@winningpokernetwork.com from your registered email address.
Why hasn’t my eWallet deposit been credited to my poker account?
If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us. Please email support@winningpokernetwork.com from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.
What should I do if I have trouble with my credit or debit card?
If you are having difficulties depositing then please contact support@winningpokernetwork.com from your registered email address.
Why is my crypto deposit taking so long?
For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact support@winningpokernetwork.com from your registered email address.
Am I eligible to receive a first time deposit bonus with a P2P transfer?
Yes! If you are receiving your first deposit from a friend or contact, you are eligible to receive our Welcome Bonus. In this case, make sure you contact support to let them know so they can activate your bonus. Our Welcome Package gives you a 100% First Deposit Bonus up to $2,000.
How long do Person to Person deposits take?
Person to Person deposits are generally processed within 8 hours. Please note it might take longer (up to 72 business hours) depending on the processing office’s business hours and the number of transactions they need to process.
What are the fees for Person to Person deposits with MoneyGram?
Although we don’t charge any fees for Person to Person deposits, the service provider does charge a processing fee, which varies based on the size of the transfer. The good news is that if your deposit is more than $100, we can cover the fees as long as you process everything from the poker app.
What are the limits for Person to Person deposits with MoneyGram?
These are the minimum and maximum deposit amounts for Person to Person deposits: Minimum Single Deposit: $50 Maximum Single Deposit: $500
How long do EcoPayz deposits take?
Most EcoPayz deposits are approved within minutes. Please note it might take longer (up to 8 business hours) depending on the number of transactions your service provider needs to process.
What are the limits for EcoPayz deposits?
These are the minimum and maximum deposit amounts for EcoPayz deposits: Minimum Single Deposit: $10 USD Maximum Single Deposit: $25,000 USD
Our program makes sure every player is of legal age and also gives you the option to self-exclude for a time period from our tables, sportsbook or casino.