If you haven’t received your P2P transfer, you’ll need to contact the sender. If they have concerns the sender will need to contact us directly by emailing email@example.com.
If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us. Please email firstname.lastname@example.org from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.
To resolve your issue, we recommend transferring the funds back to your balance, which you can do by clicking on the $ symbol. Try visiting the same game you were playing and see if the funds are still available. Then click on the $ symbol on the menu to withdraw funds from the casino. The money should return to your balance. If these steps don't work, then kindly contact Customer Support.