Frequently Asked Questions

Timeframe for claims (Sportsbook)

All claims must be reported within 15 calendar days from the time the wager was settled. No claims will be honored after this fifteen-day period.
To be sure there are no errors, it is highly recommended to review all wagers carefully, as follows:

  • Check your bets prior to confirming them on the Bet Slip online.
  • Confirm they have been entered correctly just after they are placed.
  • When the bets settle, review that the outcomes and payouts are correct.