Ethereum deposits can vary in duration depending on the time required for the crypto wallet to send
the transaction, the waiting time for the transaction to be introduced into the Ethereum network, and the time necessary to accumulate 7 confirmations. This can take as little as 10 minutes and as long as a few hours.
We recommend checking your wallet to see if the transaction is listed as pending or sent. If the status is sent, your Ethereum still hasn’t left your wallet.
When it is listed as ‘sent’ you can then look the status on the amount of confirmed transactions on the Ethereum network by visiting https://etherscan.io/
Paste the receiver address (the address from the poker client) into the search box. It will display if the transaction is in process and how many confirmations the transaction has. If you see your transaction reflected but there are still not 6 confirmations, then please wait until there are and the money should then be reflected in your account.
If you still need help, please use our contact form to get in touch with customer service.