Frequently Asked Questions

Withdrawals

Can I make a withdrawal if I haven’t deposited yet?

Yes, you can request a withdrawal of your winnings even if you haven’t deposited yet. To see the withdrawal methods available to you, please follow these steps: Go to the poker client Click on “My Account” Click on “Withdraw” If you still have questions after that, or need any assistance, please email support@winningpokernetwork.com  and they will quickly get back to you.

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How can I cancel a withdrawal?

You can do this right from the poker client. Log in to your poker account Click My Account at the top right of the client. Then click on ‘Withdrawal’ Then ‘Account’ Then ‘History’ Click on the ‘Pending Withdrawal’ Finally, click ‘Cancel’. Please remember that if your payout status is listed as ‘processing,’ it won’t be available to cancel.  Only withdrawals with a status listed as ‘pending’ can be canceled.

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How do I see my withdrawal history?

Log in to your poker account Click ‘My Account’ Go to ‘Account’ Click ‘My History’ Once you’re there, use the filters to refine your search for the timeframe you’re looking for.

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I want to raise my withdrawal limits, can I?

Withdrawal limits depend on your history and the banking option you use. Although you can’t increase your withdrawal limits, you can view them so you know what to expect. From the lobby, click on ‘My Account’ Choose ‘Withdraw’ You can browse your various limits by clicking on each available withdrawal option.

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Do you process withdrawals on the weekend?

We process bitcoin and other cryptocurrency withdrawals seven days a week. Withdrawals by paper check and Person to Person are only processed from Monday to Friday. You can cash out at any time, just keep in mind that your withdrawal using these methods will not be processed by our team on the weekend.

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I haven’t received the check I requested. What should I do?

Free checks typically take 6–8 weeks to arrive and FedEx checks ($65 fee) take 7-15 business days to arrive. If it’s already been 8 weeks since you requested your paper check or 15 days since you requested your FedEx check then please email support@winningpokernetwork.com . Be sure to include your player nickname, email registered to your poker account, type of check you requested and any other relevant details.

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