If you haven't received your verification email, and you’re using a new device, please check your spam or junk folder. Look for an email with the subject "New Device [Attention]". Note sometimes the email can take a few minutes to arrive. If you still can’t find it, we recommend changing the email address you have on file. You can use any other email address you have access to or create a free account with Gmail or a similar service. To change your email address, please contact Customer Support
If you have a new device and you can’t log in, you should see the message below "You have logged in from a new device. A verification email has been sent to your email account" Check your email for a message from our device manager and click on the verification link. You can then log in. If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.
Go to the poker client Go under ‘My Account’ Select ‘Game History’ Select a date when the game was played and click search. There you will see the list of games played that day and the Tournament ID.
If you are having disconnection issues, please follow these troubleshooting steps: Please contact your Internet Service Provider or cable company and check your internet speed, plus specifically ask them for packet lost issues. If that doesn’t work, try adding an Ethernet cord to connect directly from your router to your desktop/laptop. Finally, if you’re still having problems, update all network drivers on your computer. If the issue persists, please send a screenshot and all relevant details such as screen name, TID #, hand ID # , table #, and date/time by email to email@example.com so we can further investigate.
Our recent update disabled several third-party tools that were previously compatible with our software. If you have difficulty opening the poker client, please close all third-party tools and restart the poker client. Please note that third-party tool providers (whose software does not violate our terms and conditions) are responsible for updating their software so it is compatible with the poker client. To avoid any more issues, you should refrain from using such tools until the provider releases an update.
If you are having difficulty resizing your window then: Click on Settings Playing Experience Gameplay and then uncheck the "Maintain table aspect ratio" option. This should solve your issue.
If you have trouble downloading our software, try using a different browser such as Google Chrome. If you already use Google Chrome, please delete your cookies, clear your cache, and attempt the download again. Please use our contact form or email Customer Support if these steps don't resolve your issue.
If you're stuck in the 'Checking Client Version' boot window, try following these three steps: Completely uninstall the application. Delete the cookies and cache within your web browser. Reinstall the application.
Here are a few things you can try if the cashier isn't loading: Delete your cookies and clear your cache. Restart the poker client. Reset your router. If these steps don't solve your issue, kindly email Customer Support so we can help you.