Technical Issues

If you haven't received your verification email, and you’re using a new device, please check your spam or junk folder. Look for an email with the subject "New Device [Attention]". Note sometimes the email can take a few minutes to arrive. If you still can’t find it, we recommend changing the email address you have on file. You can use any other email address you have access to or create a free account with Gmail or a similar service.  To change your email address, please contact Customer Support

If you have a new device and you can’t log in, you should see the message below "You have logged in from a new device. A verification email has been sent to your email account" Check your email for a message from our device manager and click on the verification link. You can then log in. If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.