Frequently Asked Questions

Security

There has been some activity in my account that I do not recognize. What should I do?

We’re very sorry to hear about this incident. Please contact us from the email address registered on your account. We will temporarily restrict access as a security measure while we conduct our proper investigation. We will be in contact with you as soon as we can. Please note that investigations typically take from 24 to 72 hours to be completed. We appreciate your patience regarding this matter.

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RNG

Our RNG is independently certified by iTech Labs, the most trusted name in the industry. Each card dealt is random, every hand is fair, and all games are secure. Our software is not selective and cannot be manipulated. This poker software has been configured to deal with cards randomly based on a very complex mathematical algorithm, which cannot favor any player. Keep in mind that although we host poker games, you are competing against other players rather than the house. We don’t have a vested interest in whether any particular player wins or loses.

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How do I report a bot?

If you have concerns about a specific player, please complete our Security Form and our team will investigate. Please note that it generally takes between 24 to 72 hours to get a resolution after we open a case, but our investigation may be extended in some circumstances.

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Do you allow External Assistance Tools (EATs)?

Please examine our extensive list of permitted and prohibited features when using any WPN room by visiting section 10 in the following link: https://acrpoker.eu/security/ We are dedicated to maintaining and enforcing a fair gaming environment. As a result, we may either restrict our software from operating in the presence of a prohibited tool or, in extreme cases, terminate the offender’s account completely.

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Can I trust your games?

Our RNG is independently certified by iTech Labs, the most trusted name in the industry. Each card dealt is random, every hand is fair, and all games are secure.  Our software is not selective and cannot be manipulated. This poker software has been configured to deal cards randomly based on a very complex mathematical algorithm, which cannot favor any player. Keep in mind that although we host poker games, you are competing against other players rather than the house. We don’t have a vested interest in whether any particular player wins or loses.

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How do I report potentially suspicious activity or players for investigation?

If you have concerns regarding a particular player or activity, please follow these steps to report the issue: Fill out the Security Form on our website, and our team will initiate an investigation. Alternatively, you can email us directly at GameIntegrity@WinningPokerNetwork.com with as much relevant information as possible about the situation. Our Game Integrity team will thoroughly evaluate your report and implement the necessary measures to maintain and enforce a fair gaming environment for all players.

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