If you are logged into your account, your username will be displayed at the top right of the poker client. You can also find your personal information by logging into your account and clicking on the Green ‘My Account’ button, which is located at the top right corner of the screen.
Log into the Poker Client. Click on the Green ‘My Account’ button on the top right of the screen. Or you can also see it under your username in the main lobby.
Yes, you can. Please contact Customer Support and let them know if you want to temporarily or permanently disable your Poker access. Please note that if you choose to permanently disable your Poker access, there is no way to reverse the process. This is due to our Responsible Gaming policies.
These are the documents we accept for account certification: A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth. A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do not have a utility bill in your name, a bank statement will also work, as long it is not older than three months and clearly states your name and address. If you choose to send us a bank statement, you can black out your
Just follow these simple steps: 1.From the lobby click the green ‘My Account’ button 2.Click on ‘Deposit’ 3.Next click on ‘Certifications’’ 4.Click on ‘Document Verification’ 5.Also, you can update your personal information. Hit the button highlighted below and check the specifications. 6.After choosing ID Verification, Proof of Address or Update Personal Information you will find the “Start” button. Click on the buttons and then upload the document saved on your device by clicking the dotted box. 7.Finally, click “Send”. 8. Now you will be able to track the document verification status on the “History” tab.
Don’t worry if you can’t remember your password. It’s easy to reset. Launch the poker client and click Forgot on the Log In screen. When the dialogue box appears, enter the email address that’s linked to your poker account. Make sure you click on the box beside I’m not a robot. You’ll need to complete the quick captcha test to prove you’re human. When you’re done, click submit. Next, check your email and open the message we just sent you. Then click on the link to reset your password. If you don’t see our email, check your spam or
To access your financial history follow these steps: Click the Green ‘My Account’ button in the lobby. Next, click on the ‘Financial History’ tab. Your financial history will appear in a new window. You can apply various filters to find exactly what you’re looking for.
Unfortunately, you cannot change the currency of your account. Our poker client uses US Dollars, as all our cash games and tournaments operate in that currency.
Unfortunately, you can’t view how much rake you’ve generated directly in the poker client. However, our support can provide this information. Just contact Customer Support with your rake generation request. Be sure to include your nickname, registered email, and timeframe for rake generation.
