Can I exchange my tourney ticket for tourney bucks?
No, tourney tickets can’t be exchanged for tournament bucks. They can only be used for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for.
Why can’t I use my tournament ticket?
Your tourney ticket could be expired, which you can check by looking in the poker client. Remember, your ticket also can only be used for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for. If you have a valid tournament ticket but receive an error message when attempting to use it, then restart the poker client. If it still doesn’t work, please contact customer support.
What happens if my tournament ticket expired?
Each tournament ticket is listed with an expiration date in the poker client, so please make sure to use it while it’s still valid. Remember, a tourney ticket is only for tourneys of that exact buy-in amount, or for the specific tournament they’re designated for. If you have a valid tournament ticket but receive an error message when attempting to use it, then restart the poker client. If it still doesn’t work, please contact customer support.
How can I register for a poker tournament?
1. Go to the poker lobby and click on the Tourney Tab. 2. Next, browse the list of events and double-click on a tournament that is either listed as registering or in late registration. 3. Finally, click the red Register button to join the tournament. Don't forget to check the buy-in and ensure you have enough money to cover the cost.
Where can I find the tournament rules?
You can view our tournament rules by visiting the following link here.
How do I allow (or not allow) the Run it Twice feature?
If you want to enable the Run it Twice feature at all tables when it’s available, simply follow these steps: Go to the poker client Click “Settings” Click “Run it Twice” Check the box “Always Run it Twice” Alternatively, if you want Run it Twice to always be disabled, check the box “Never Run it Twice”. If neither box is checked, the option to Run it Twice will pop up at an individual table when applicable. Click “Yes” if you want to or “No” (or wait 5 seconds) if you don’t. More info on Run it Twice here.
Can I play on my Chromebook?
Chromebook users can access all our mobile gaming options. That means you can visit our three casinos and sportsbook or play Jackpot Poker. Our full range of tournaments and cash games are only available on Macs and PCs at this time.
Can I play using my mobile device?
While our full range of tournaments and cash games are only available on Macs and PCs at this time, you can play Blitz Poker, Jackpot Poker, and Cyclone on your mobile. Our mobile platform also features sports betting, slot machines, table games, and live dealer blackjack. To access our mobile games just visit from your smartphone or tablet. Americas Cardroom here Black Chip Poker here True Poker here Ya Poker here
What games can I play with my phone?
We offer a number of poker games on Mobile, including Blitz Poker, Jackpot Poker and Venom Blitz Satellites (Cyclones). You can also play casino games, including Live Dealer Blackjack, and access our full sportsbook.
Can I swap my Venom tickets for cash?
Unfortunately, they can’t be changed for cash or anything else. Venom tickets will remain in your account until the next Venom rolls around. Feel free to use them then.
Our program makes sure every player is of legal age and also gives you the option to self-exclude for a time period from our tables, sportsbook or casino.