When you enter a casino tournament, your entry ticket will guarantee you a set number of spins or hands as well as a starting chip balance between 1000 and 5000 chips. Your goal is to use all your spins or hands and get the highest score or chip count on the leaderboard. Please note that you'll need to use all your spins or hands. Entries with remaining spins or hands when the tournament ends will be forfeited.
To resolve your issue, we recommend transferring the funds back to your balance, which you can do by clicking on the $ symbol. Try visiting the same game you were playing and see if the funds are still available. Then click on the $ symbol on the menu to withdraw funds from the casino. The money should return to your balance. If these steps don't work, then kindly contact us again.