Frequently Asked Questions

Casino Other Information

Can I reopen my Casino access?

We’d be happy to allow you access to our Casinos again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban and now want to change it, please contact Customer Support.

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Can I self-exclude myself from your Casino?

Yes, you can. Please contact Customer Support and let them know if you want to temporarily or permanently disable your casino access. Please note that if you choose to permanently disable your casino access, there is no way to reverse the process. This is due to our Responsible Gaming policies.

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