Frequently Asked Questions

Loyalty Program

Why did I receive the incorrect number of Rank Points?

When calculating Rank Points, there are a couple of things to keep in mind. First, we always wait until the end of a tournament before calculating Rank Points (In tourneys, you will earn 5.5 Rank Points for each $1 USD paid in tournament fees). Second, we don’t calculate Rank Points until the end of a cash game hand (In Cash Games, Rank Points are awarded at a rate of 5.5 RPs for each $1 you contribute to the rake). Kindly note that you will not earn any Rank Points by just folding hands during cash games. If you take

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