Do you allow External Assistance Tools (EATs)?
Some tools are available for use while others cross the line. To see a full list of External Assistance Tools we allow on the network, click here.
Can I use a seating script?
No, the Winning Poker Network does not allow the use of Seating (or Sitting) Scripts.
Can I trust your games?
Our RNG is independently certified by iTech Labs, the most trusted name in the industry. Each card dealt is random, every hand is fair, and all games are secure. Our software is not selective and cannot be manipulated. This poker software has been configured to deal cards randomly based on a very complex mathematical algorithm, which cannot favor any player. Keep in mind that although we host poker games, you are competing against other players rather than the house. We don’t have a vested interest in whether any particular player wins or loses.
What brands do you have within the Winning Poker Network?
There are currently five brands to choose from at the Winning Poker Network: Americas Cardroom Black Chip Poker True Poker Ya Poker Poker King
What is WPN?
The Winning Poker Network was founded in 2001 and has been accepting players from the U.S. and the rest of the world ever since. The network supports several of the best poker rooms in the world including: Americas Cardroom Ya Poker Black Chip Poker True Poker Poker King Check out our complete history here.
How long does it take customer support to reply to my email?
It takes customer support between 24 and 72 hours to reply to an email, depending on the situation.
How can I reach you?
You can reach customer support by emailing support@winningpokernetwork.com or using our contact form. We also have a virtual assistant that can answer most questions.
Do you have a phone number?
We currently offer support through our virtual assistant and email only. Should you need help or assistance, our support staff will respond in a timely manner. You can ask our virtual assistant to send an email on your behalf or use our contact form.
Where can I find Terms and Conditions?
You can find all our Terms and Conditions here: Americas Cardroom here Black Chip Poker here True Poker here Ya Poker here
How can I report an abusive player?
You can report abusive behavior, which includes swearing, racism, sexism and harassment, by emailing support at support@winningpokernetwork.com. Please include your email, username of the abusive player, a screenshot of the chat, and any other info that could help us look into this matter. You can also report game misconduct through our security form here.
Our program makes sure every player is of legal age and also gives you the option to self-exclude for a time period from our tables, sportsbook or casino.